Customer Experience Undergraduate Review
by Volkswagen Financial Services
Rating
-
Skills
3.8
-
Responsibilities
4.0
-
Support & Guidance
3.5
-
Culture
3.8
-
Your Impressions
3.3
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Volkswagen Financial Services
- 7. Would you recommend Volkswagen Financial Services to a friend?
- 8. What advice would you give to others applying to Volkswagen Financial Services
Overview
My daily responsibilities include manging the quarterly K2K process, maintenance of the Chatbot, supporting with reviewing, proofing and delivery of email, direct mail and operational customer communications, updating the Voice of Customer Feedback tracker and Lead Follow up reports.
Skills
During my time here, I have developed key skills such as networking, communication, task management, and presentation skills.
Responsibilities
Yes, you are handed with a lot of responsibility however this fluctuates from time to time. Some examples include leading entire processes, and updating weekly reports.
Support & Guidance
There was a lot of support and if in need of support I would always ask and support with the relevant people would be available.
Culture
The company culture was professional and approachable with alot on collaboration and continuous improvement. I found the atmosphere to be supportive and inclusive where colleagues were open to sharing knowledge and offering help when needed.
Your Impressions
While there were some aspects of the placement I found challenging, I appreciated the opportunity to gain insight into a large organisation and understand how different departments contribute to the overall customer experience. It was valuable to apply my academic knowledge in a real world setting and develop key professional skills such as communication, time management, and adaptability.
Yes
I would say take the time to research the company鈥檚 values and how they align with your own career goals I fell like this will help you tailor your application and stand out. Also be prepared to demonstrate a genuine interest in the financial services sector even if your background isn鈥檛 directly related and show how your skills can add value to the team.
Details
Placement (10 Months+)
Business Management
South East
May 2025
